Shipping Policy | AURAXXNEST – LIGHT
Effective Date: February 10, 2025
1. Introduction
At AURAXXNEST – LIGHT, we are committed to ensuring that your order reaches you in a timely and secure manner. This Shipping Policy outlines the shipping methods, costs, delivery timeframes, and other important details about the delivery of your products. We aim to provide you with a seamless and enjoyable shopping experience.
By placing an order with AURAXXNEST – LIGHT, you agree to the terms outlined in this policy.
2. Shipping Methods & Delivery Time
a. Domestic Shipping (United States)
✔ Standard Shipping: 5-10 business days
✔ Expedited Shipping: 2-5 business days
✔ Overnight Shipping: 1-2 business days (available for select areas and subject to availability)
b. International Shipping
✔ We offer international shipping to select countries.
✔ Estimated delivery time for international orders is typically 7-20 business days, depending on the destination and customs processing.
✔ International orders may be subject to customs duties, taxes, and import fees, which are the responsibility of the customer.
Note: Delivery times may vary depending on the shipping method, destination, and any delays caused by customs or unforeseen circumstances. AURAXXNEST – LIGHT is not responsible for delays beyond our control, such as customs clearance or carrier disruptions.
3. Shipping Costs
✔ Shipping fees are calculated at checkout based on the destination, weight, and shipping method selected.
✔ Free shipping may be available for orders over a certain amount (please check for promotions).
✔ Customers are responsible for any customs duties, taxes, or import fees for international orders.
4. Order Processing & Dispatch
✔ Orders are processed within 1-3 business days after payment confirmation.
✔ Orders placed on weekends or holidays will be processed the following business day.
✔ Once your order is processed, you will receive a shipping confirmation email with a tracking number to track the progress of your delivery.
5. Tracking Your Order
✔ After your order has shipped, you will receive a tracking number via email.
✔ You can track your order through the carrier’s website.
✔ If you do not receive tracking information within 3 business days, please contact us for assistance.
6. Lost or Undelivered Packages
✔ If your order is marked as “Delivered” but you have not received it, please check with your neighbors, local post office, or shipping carrier for further assistance.
✔ We are not responsible for lost or stolen packages once they have been marked as delivered.
✔ If a package is returned to us due to an incorrect or incomplete address, additional shipping fees may apply to reship the order.
7. Shipping Delays
✔ While we strive to meet estimated delivery times, delays may occur due to weather conditions, customs delays, or disruptions with the shipping carrier.
✔ If your package is delayed, please contact us, and we will assist you in tracking your shipment or resolving the issue.
8. Damaged or Defective Items
✔ If your order arrives damaged or defective, please contact us within 48 hours of receiving the product.
✔ Provide photos of the damage or defect, and we will arrange for a replacement or full refund, including return shipping costs.
9. Shipping Restrictions
✔ We do not currently ship to P.O. Boxes or APO/FPO addresses.
✔ Some countries may have import restrictions on apparel or textiles. Please check your local regulations before placing an international order.
10. Contact Us
For any questions or concerns regarding shipping, delivery status, or issues with your order, please reach out to us:
📍 Address: 3388 Kidd Avenue, Wisconsin, USA
📞 Hotline: (336) 272-2066
📧 Email: Contact@bestrandoms.com
🔗 Visit Our Website: www.bestrandoms.com
🔹 AURAXXNEST – LIGHT – Illuminate Your World with Style, Sustainability, and Innovation. 🔹
