Refund & Return Policy | AURAXXNEST – LIGHT

Effective Date: February 10, 2025

1. Introduction

At AURAXXNEST – LIGHT, we are dedicated to providing our customers with the best lighting solutions. If you are not completely satisfied with your purchase, we offer a comprehensive Refund & Return Policy to ensure your satisfaction. This policy outlines the process for returns, exchanges, and refunds.

By purchasing from AURAXXNEST – LIGHT, you agree to the terms outlined in this policy.

2. Eligibility for Returns

To be eligible for a return, the following conditions must be met:
✔ Returns must be made within 30 days from the date of delivery.
✔ The product must be unused, in original condition, and in its original packaging (including all tags, manuals, and accessories).
✔ A valid proof of purchase (order confirmation or receipt) is required.
✔ Custom or personalized items are non-returnable unless they are defective or damaged.

Note: Products that are used, damaged, or modified in any way are not eligible for returns or refunds.

3. How to Return an Item

To initiate a return, please follow these steps:

  1. Contact Us – Reach out to us at Contact@bestrandoms.com or call (336) 272-2066 with your order details and the reason for the return.
  2. Return Authorization – We will review your return request and provide you with return instructions and a return authorization.
  3. Pack & Ship – Carefully pack the product in its original packaging and return it using a trackable shipping method. Return shipping costs are the responsibility of the customer, unless the item is defective or incorrect.
  4. Inspection & Processing – After we receive the returned item, we will inspect it and process your refund or exchange within 5-7 business days.

4. Refund Process

Once your return is approved, we will issue a refund to your original payment method:
✔ Credit/Debit Card Payments – Refunds will be credited to your card within 7-10 business days.
✔ PayPal – Refunds will be processed through PayPal and may take 3-7 business days to reflect in your account.

Note: Shipping fees are non-refundable, unless the return is due to a defective product or an error on our part.

5. Exchanges & Replacements

If you receive a damaged or incorrect item, we will gladly offer an exchange or replacement at no extra cost. Please contact us within 7 days of receiving your order to report any issues.

Once the returned item is received and inspected, we will send a replacement to you.

6. Non-Returnable Items

Certain items are non-returnable, including:
❌ Custom or personalized items
❌ Gift cards
❌ Clearance or promotional items

7. Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 48 hours of receiving the product. Provide photos of the damage or defect, and we will arrange for a replacement or full refund, including return shipping costs.

8. Late or Missing Refunds

If you haven’t received your refund yet, please check the following:
✔ Your bank account – Refunds may take a few business days to appear.
✔ Your credit card provider – Processing times may vary.
✔ Your PayPal account – Refunds may take 3-7 business days to process.

If you’ve done all of the above and still haven’t received your refund, please contact us at Contact@bestrandoms.com.

9. Contact Us

For any questions or concerns regarding returns, refunds, or exchanges, please reach out to us:

📍 Address: 3388 Kidd Avenue, Wisconsin, USA
📞 Hotline: (336) 272-2066
📧 Email: Contact@bestrandoms.com

🔗 Visit Our Website: www.bestrandoms.com

🔹 AURAXXNEST – LIGHT – Illuminate Your World with Style, Sustainability, and Innovation. 🔹